Last Updated: 25 January 2026
This Service Level Agreement (“SLA”) outlines the level of service, responsibilities, and commitments provided by aicallingautomata.com (“we,” “our,” “us”) to clients (“you,” “client”) purchasing or using our AI Calling Automation services.
By purchasing or using our services, you agree to the terms of this SLA.
Scope of Services Covered Under SLA
This SLA applies to the following services:
- AI inbound and outbound calling automation
- AI answering and smart receptionist systems
- Appointment booking and reminder automation
- Lead qualification and follow-up call flows
- Multilingual AI voice setup
- Call routing, voicemail drops, and transcriptions
- Call analytics and performance insights
- Ongoing optimization and support (if subscribed)
Service Delivery Commitment
One-Time Setup Services
- Services are delivered within the timelines specified in your selected plan
- Delivery begins after payment confirmation and receipt of all required client inputs
- Setup includes configuration, testing, and deployment of agreed AI call flows
Delivery Timelines (Standard)
- Starter Plan: 7–10 business days
- Business Plan: 7–12 business days
- Enterprise Plan: 7–10 business days (priority)
Delivery timelines may vary based on complexity, revisions, or third-party dependencies.
Availability & Support Levels
Free Support (Included)
- 30 days of free post-delivery support included with all one-time setup plans
- Covers bug fixes, minor adjustments, and setup-related assistance
Paid Ongoing Support (Optional)
- Monthly support plans provide:
- Continuous optimization
- Performance tuning
- Priority response
- Feature enhancements (within scope)
Support availability depends on the selected support plan.
Support Response Time
| Support Type | Response Time |
|---|---|
| Email Support | Within 24–48 business hours |
| Live Chat Support | Business hours response |
| Priority Support (Paid Plans) | Faster response where applicable |
Response times do not include resolution time.
Uptime & Reliability Disclaimer
While we strive to ensure high availability:
- We do not guarantee 100% uptime
- AI calling services may depend on third-party platforms, telephony providers, or APIs
- Downtime caused by external providers is outside our control
This SLA does not cover third-party outages.
Client Responsibilities
To maintain service levels, clients must:
- Provide accurate and timely information
- Approve scripts and workflows promptly
- Ensure legal compliance for AI calls
- Obtain caller consent where required
- Use services ethically and lawfully
Failure to meet these responsibilities may impact service performance or timelines.
Revisions & Change Requests
- Unlimited revisions are included during the setup phase
- Revisions must stay within the original scope
- Major changes, new features, or additional workflows may require:
- Revised timelines
- Additional fees
- A new agreement
Exclusions from SLA
This SLA does not cover:
- Lead quality or conversion guarantees
- Business revenue or ROI
- Compliance or legal outcomes
- Third-party service failures
- Delays caused by client-side issues
- AI misinterpretations or user behavior
No Refunds & SLA Credits
- No refunds are offered under this SLA
- No service credits, penalties, or compensation apply for delays or downtime
- All payments remain final as per our Return & Refund Policy
Suspension or Termination
We reserve the right to suspend or terminate services if:
- Services are used illegally or unethically
- Client violates Terms & Conditions
- Payment obligations are not met
- Chargebacks or disputes are initiated
No refunds will be issued upon termination.
Modifications to SLA
We may update or modify this SLA at any time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our services constitutes acceptance of the updated SLA.
Governing Terms
This SLA should be read in conjunction with:
- Terms & Conditions
- Privacy Policy
- Delivery Policy
- Return & Refund Policy
- Cookies Policy
In case of conflict, the Terms & Conditions shall prevail.
Contact Information
For SLA-related questions or support, contact us at:
📧 General: contact@aicallingautomata.com
📧 Support: support@aicallingautomata.com
📧 Order Queries: order@aicallingautomata.com
💬 Live Chat Support: Available on our website